Please note that you must be over 18 years (over 21 in USA) to order from us. All produducts we sell are for tobacco use only!

 

How come your pipes are so cheap?

It's because we are the producers of our products. Therefore we can offer hand-blown and high quality glass for a reasonable price.

 

Is it safe to buy from you?

Your online safety is our highest priority. We are doing everything to keep you secured. SSL encrypted connection, certified gateway, discreet shipping and a vague bank statement. 

 

SSL and bank statement

We use only secured connection via SSL certificate (https:// in your address bar - definiton on Wiki). All communication of your browser and our server is therefore highly encrypted just like in your internet banking.

 

Web payment gateway

After you fill your shipping details at the checkout, you are transfered to our payment gateway. We use services of a well-known gateway – GPwebpay with 3D secure system and cerfiticates Verified by Visa and Mastercard SecureCode. For more information about security of payments visit http://gpwebpay.cz/en/Security.

 

You never share your card information with us, only with secured payment gateway.

 

Discreet shipping

Our packages are discreet with no sign of marijuana symbols, words that indicate any relation with bongs, pipes etc. so you don't need to worry. Even a statement from a bank says only the name and an address of our limited company – DUOGLASS.

 

How much is the shipping?

Shipping, packing and handling is following:

FREE SHIPPING - standard shipping on orders over $88 (5-15 business days)

$23 - FedEx International shipping with a tracking number (2-5 business days)

$13 $9 for Standard Shipping (USPS) - temporarily lowered price! (5-15 business days)

We use plain boxes and quality packing materials to ensure your piece will not break during the transportation. 

 

What should I do if my order is broken on delivery?

In this case please contact us immediately. We guarantee the customer satisfaction and we will send you new piece to you as soon as possible (especially pipes with customizations can take us few days to recreate). See Refund policy  for more information.

 

Where do you ship?

We can ship to any address in the world. If your country is not listed at the checkout, please contact us .

 

Who are you?

Information about our company can be found here. In a few words - we are a small company from the Czech Republic - the country known for its glass-blowing history.