If any of our product breaks on the way to you, please send us a photo of broken product to info@vbongs.com within 7 days from delivery. You may choose either refund or resending the same product. Please mention Refund request in the subject line of the email.

If you are not 100% satisfied with your purchase, you can return the product and get full refund or exchange the product for another one. You can send a product back to us for up to 30 days from the date you purchased it. Any product you return must be in the same condition as you received it. You will get refund after we recieve the product back from you.